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Neuw Denim Help Center

<p><span style="font-weight: 400;">Gift cards are currently unavailable to purchase online unfortunately. We apologise for any inconvenience.</span></p>

Gift cards are currently unavailable to purchase online unfortunately. We apologise for any inconvenience.

I purchased/received a gift card. How can I use it?

Ordering online

What is your returns policy?

Free Exchanges

Can I return sale items?

Do I have to pay for return shipping?

How do I return my order?

How long does it take to process my return?

My items are faulty/incorrect

How do I use my online store credit?

What if I want a different size instead?

Can I return an online order in-store?

I paid with Afterpay. Can I still get a refund?

Returns and Exchanges

Where is my order?

Do you ship internationally?

Do I have to pay international customs/duties?

When will my order be shipped?

Do you offer express postage?

Uber Direct - Same Day Delivery

Shipping

Can I cancel or change my order?

I have a discount or promotional code. How do I use it?

I didn’t receive a confirmation/shipment email

How do I purchase a gift card for your store?

My item is out of stock. When will I be refunded?

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YEAR OF JONESY COMPETITION T&Cs

JEAN-MICHEL BASQUIAT X NEUW DENIM SIGN UP COMPETITION

WIN YOUR ORDER BACK COMPETITION T&Cs

Neuw Womens Instagram Competition

NEUW DENIM ART/WORK WIN THE FIT COMPETITION T&Cs

NEUW POISON CITY RECORD PACK COMPETITION T&Cs

Product Reviews Terms and Conditions

NEUW $1,000 WARDROBE COMPETITION T&Cs

WIN TICKETS TO RUEL COMPETITION T&Cs

NEUW DENIM X JOY DIVISION COMPETITION T&Cs

NEUW DENIM DARK RESORT COMPETITION

WIN BACK YOUR ORDER T&Cs 2024

Terms and Conditions

How do I purchase a gift card for your store?Updated 6 months ago