Our delivery partners will be able to advise of any delays or updates to your parcel – please head to Australia Post (Australian orders) or Seko Omniparcel (international orders) with your tracking number for more specific information about your orde

Our delivery partners will be able to advise of any delays or updates to your parcel &#x2013; please head to&#xA0;<a class="fr-strong" href="https://auspost.com.au/mypost/track/" rel="noopener" target="_blank">Australia Post</a>&#xA0;(Australian orders) or Seko Omniparcel&#xA0;(international orders) with your tracking number for more specific information about your order delivery.We endeavour to stay up to date with and communicate any postal delays as they occur, however these changes are dynamic and out of our control unfortunately. We really appreciate your patience in these cases.&#xA0;<a class="fr-strong" href="https://neuw-denim-help-center.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">Get in touch with us</a>&#xA0;if you haven&#x2019;t received a tracking number.

Where is my order?

Yes! We ship worldwide from our Australian warehouse. You can find more details on our shipping costs and timeframes here. If you are unable to find your shipping country at checkout, we recommend you go back to the neuwdenim.com homepage and ensure

Yes! We ship worldwide from our Australian warehouse. You can find more details on our shipping costs and timeframes&#xA0;<a href="https://neuwdenim.com/pages/shipping/" rel="noopener" target="_blank">here</a>.&#xA0;If you are unable to find your shipping country at checkout, we recommend you go back to the neuwdenim.com homepage and ensure the correct shipping region is selected. This can be found in the top navigation bar of our website and your options are &#x201C;Australia&#x201D;, &#x201C;Europe&#x201D;, or &#x201C;US &amp; Rest Of World&#x201D;. Once the correct region is selected, the relevant countries should become visible at the checkout stage.&#xA0;

Do you ship internationally?

Yes, customers outside of Australia may incur additional import fees as set by your local customs laws. As this is a government charge and varies so much around the world, we can’t provide an estimate of these costs prior to delivery. To estimate dut

Yes, customers outside of Australia may incur additional import fees as set by your local customs laws. As this is a government charge and varies so much around the world, we can&#x2019;t provide an estimate of these costs prior to delivery.
To estimate duty &amp; import taxes, contact your local customs department.

Do I have to pay international customs/duties?

Online orders are shipped once a day. Orders placed before 9am AEST Monday-Friday will usually be shipped on the same business day. Orders placed after 9am or on weekends/public holidays, should be shipped on the next business day. International orde

Online orders are shipped once a day. Orders placed before 9am AEST Monday-Friday will usually be shipped on the same business day.Orders placed after 9am or on weekends/public holidays, should be shipped on the next business day.International orders can take up to 2 business days to be shipped.Handling times may be longer during busy periods.If you haven&apos;t received an order shipping update within the above timeframes, <a class="fr-strong" href="https://neuw-denim-help-center.gorgias.help/en-US/contact">please get in touch</a> so we can assist further.

When will my order be shipped?

Yes, we offer domestic express post via Australia Post and international express via Seko Omniparcel. You can select and pay for express shipping at checkout. Please note, express delivery estimates commence from when your order has been shipped and

Yes, we offer domestic express post via Australia Post and international express via Seko Omniparcel. You can select and pay for express shipping at checkout.Please note, express delivery estimates commence from when your order has been shipped and does not include our warehouse pick/pack times.

Do you offer express postage?

Uber Direct - Same Day Delivery. You can now select a Same Day Delivery Service via Uber Direct if you are located within a 15km radius of participating metro stores in Victoria. Shipping. Cost. Cut Off. Radius. Uber Direct - Same Day. $20. 2pm AEST

Uber Direct - Same Day Delivery
&#xA0;
You can now select a Same Day Delivery Service via Uber Direct if you are located within a 15km radius of participating metro stores in Victoria. 
<table>
<tbody>
<tr>
<td>
Shipping
</td>
<td>
Cost
</td>
<td>
Cut Off
</td>
<td>
Radius
</td>
</tr>
<tr>
<td>
Uber Direct - Same Day
</td>
<td>
$20
</td>
<td>
2pm AEST (Melbourne)
</td>
<td>
1-15km
</td>
</tr>
</tbody>
</table>
&#xA0;
<ul>
<li aria-level="1" style="font-weight: 400;">The Same Day service is available until 2pm AEST Monday to Friday.</li>
<li aria-level="1" style="font-weight: 400;">Your selected product/s AND your address both need to be eligible in order for the service to appear at checkout.</li>
<li aria-level="1" style="font-weight: 400;">Same Day shipping is not available on weekends and public holidays and is only available to business and residential addresses, no PO boxes.</li>
<li aria-level="1" style="font-weight: 400;">If you&#x2019;re unavailable to accept the delivery the parcel will be dropped at a safe location with an image by the Uber Direct driver.</li>
</ul>
How do I place a same day order?
Simply select and add your desired item to the cart. If your delivery address is eligible, it is before the cut off time and your product is in stock at your closest participating store the same day delivery options will appear at checkout.
Are all products available for Uber Direct?
Only items in-stock at participating stores are eligible for Same Day Shipping with Uber Direct
Why are the same day shipping options not available at check-out?
The rates may not appear at checkout for the following reasons:
<ol>
<li aria-level="1" style="font-weight: 400;">Your chosen item is not available at your participating store location. In this instance, you can use our Find In Store feature to find an available item or add an alternative item to cart</li>
<li aria-level="1" style="font-weight: 400;">Your delivery address is located outside the eligible radius</li>
<li aria-level="1" style="font-weight: 400;">The cut-off time has passed</li>
</ol>
What if I need to make changes to my order?
Due to the speedy nature of same day delivery we are unable to make changes to your order once it is placed. We kindly ask that you check your order thoroughly before checking out to ensure that everything goes smoothly.
How can I track my order?
You will be sent a tracking link via text message when your order has been scheduled for delivery. You do not need the Uber app to view this.

Uber Direct - Same Day Delivery

If you have more questions, just send us a message. We aim to respond within 1 business day.

Prefer to talk? 
Monday to Friday, 9am-5pm AEDT, excluding public holidays

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Neuw Denim Help Center

Shipping

What is your returns policy?

Free Exchanges

Can I return sale items?

Do I have to pay for return shipping?

How do I return my order?