If you have more questions, just send us a message. We aim to respond within 1 business day.

Prefer to talk? 
Monday to Friday, 9am-5pm AEDT, excluding public holidays

Back to neuwdenim.com

Neuw Denim Help Center

Markdown items listed marked as SALE can be returned for a change of mind size exchange or online store credit only, unless deemed faulty.If you purchase a full-priced item using a limited promotion or discount code, this is still considered eligible for a refund.If you purchase an item marked as FINAL SALE this cannot be returned for a change of mind, exchange or store credit, unless deemed faulty.To view our full returns policy, see <a class="fr-strong" href="https://neuw-denim-help-center.gorgias.help/en-US/what-is-your-returns-policy-206351">here</a>.

Markdown items listed marked as SALE can be returned for a change of mind size exchange or online store credit only, unless deemed faulty. If you purchase a full-priced item using a limited promotion or discount code, this is still considered eligibl

Can I return sale items?

Returns & Exchanges

What delivery options do you offer?

Do I have to pay international customs/duties?

How do I track my order?

I didn’t receive a confirmation/shipment email

What is Click & Collect?

How do I place a Click & Collect order?

How will I know when my Click & Collect order is ready to collect?

Which stores offer Click & Collect?

What happens if I can’t collect my order?

Why is my nearest store not shown as a pickup location?

Uber Direct - Same Day Delivery

Can I cancel or change my order?

What do I do if an item is missing from my order?

Why haven’t I received my order?

Can I have my order delivered to my work address?

Do you ship internationally?

Order & Delivery Status

What is your returns policy?

How do I return my order?

Free Exchanges

Do I have to pay for return shipping?

Why can’t I generate a return label online?

Can I return an online order in-store?

My items are faulty/incorrect

Where can I find my order number?

I paid with Afterpay. Can I still get a refund?

Can I return an item purchased in-store store online?

When will I receive my refund/exchange?

I purchased an item at full price and now it has gone on sale; can I still get a refund or exchange?

How do I package and send my return?

How do I know if you've received my return?

What if I received my item as a gift?

Can I return my order purchased from another retailer?

What payment methods do you accept?

How do I apply a store credit?

How do I enter a promotional code?

How long is my store credit valid for?

How do I purchase a gift card for your store?

What is Afterpay & how do I use it?

Payments & Promotions

My size is sold out, how can I make sure I don’t miss out when it comes back?

What does ‘Coming Soon’ mean?

How do I know what size to select?

How do I know which leg length option is best for me?

How do I check stock available at my local store?

Are all products online available in-store?

The item I want is sold out – will it be restocked?

Product & Sizing

Product Reviews Terms and Conditions

Terms and Conditions

Can I return sale items?Updated 7 days ago