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There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer
If you purchased online, please visit the below page to submit your return via the relevant online portal and send your order back to our returns address: https://www.neuwdenim.com/au/pages/shipping. Simply enter your full order number (eg. NEUWAU-12
This service is currently only available for Australian customers. Australian customers can return full-priced products for free if you choose to exchange for a new size. Returned items must meet our general return policy criteria. See here for full
Yes, in most cases, you are responsible for the cost of posting your return back to us. International customers are required to pay for return shipping. Customers in select regions are eligible for flat-rate return shipping fees via our international
Unfortunately we are not yet able to offer flat-rate return shipping for all international regions. If your country is not on this list, please complete the online form here to initiate your return: Manual Return - International. You will receive a c
Markdown items listed marked as SALE can be returned for a change of mind size exchange or online store credit only, unless deemed faulty. If you purchase a full-priced item using a limited promotion or discount code, this is still considered eligibl
We gladly accept returns in-store for full-priced items purchased online. This can be helpful when you need your return in a hurry or don’t want to pay for your return back to our warehouse. In-store returns can currently only be processed in Victori
Faulty / damaged items must be assessed and approved by our Customer Support team before returning for refund, credit, or exchange. Please contact us as soon as possible to report any issues with your product so we can assess and advise further. Just
In order to use our returns portals, you must enter your full order number and the email address which you placed the order with. Your order number can be located on your order confirmation or shipment emails. If you are looking at your order packing
If your item is eligible for a refund, we’ll instruct Afterpay to cancel the relevant payment plan for your returned items. They will refund any payments already made to the card linked to your Afterpay account. If you need more info about this, plea
If you purchased your item in one of our retail locations we recommend going back to the store to return your order. Please bring with you a proof of purchase and ensure it meets the criteria in our returns policy here.
Once we receive your return at our warehouse it usually takes up to 5-7 business days for Australian customers and 7-10 business days for International customers’ returns to be processed. Please note, some delays may occur during holiday or sale peri
Yes! The returns policy will apply to the promotional status of the product at the time of purchase. All eligible return outcomes will be displayed when you submit your return request online. For more information about how to return your order please
Before returning your order, please make sure:. all the original tags are still attached and. the item/s are unworn and in their original condition. If you're shipping your return, pop the return postage label over the top of any previous shipping la
If you have returned your order through one of our tracked services such as Australia Post or SEKO, you’ll receive a notification that your order has been delivered. If you are from an international region that requires you to organiSe your own retur
Our return portals can only accept returns with a proof of purchase from our online store, i.e. online order number. If you need to return your item, within our returns policy terms, we recommend reaching out to the lovely person who gifted this to y
If you purchased through one of our retail partners, it’s important that you return your order to the original place of purchase. Our retail partners will be best placed to process your return within their own returns policies, including any faulty o