There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer
This service is currently only available for Australian customers. Australian customers can return full-priced products for free if you choose to exchange for a new size. Returned items must meet our general return policy criteria. See here for full
Yes! Items marked as SALE can be returned for a change of mind online store credit or size exchange, where available. Just make sure it’s in brand new condition with all tags attached and delivered back to us within our standard returns timeframe. Sa
Yes, in most cases, you are responsible for the cost of posting your return back to us. International customers are required to source your own return shipping. We do suggest a tracked method, where possible, so you can keep an eye on the delivery. W
You're welcome to a refund or online store credit if your full-priced returned item/s:. NB: Items marked as SALE can only be returned for a change of mind store credit or exchange. Sale Items are not eligible for free return shipping. Items marked as
We aim to process your return within 5 business days of receiving your return order. You will receive an email confirmation once this is completed. Store credit vouchers can be used online immediately. Credit card refunds may take up to 7 business da
Please contact us to advise of any issues with the items in your order as soon as possible so we can assess your claim and sort out a replacement or other resolution. If we require you to send any products back to us for any reason, we’re happy to re
If you have returned your item/s and opted for online store credit, we will email your credit voucher once your return has been delivered and approved by our team. This will be sent to the email address listed on your original online order. Online st
Australian customers are now eligible for FREE EXCHANGES on full-priced items. See here for more info. Unfortunately, we are currently unable to offer exchanges or free return shipping to international customers. The quickest way to secure your prefe
Yes! You can now return your full-priced online order in-store at select locations for a seamless shopping experience. If you ordered online, simply take your full-priced item/s and order confirmation email into a participating Service Denim store an
If your item is eligible for a refund – of course! Check eligibility criteria here. We’ll instruct Afterpay to cancel the relevant payment plan for your returned items. They will refund any payments already made to the card linked to your Afterpay ac