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Neuw Denim Help Center

Faulty / damaged items must be assessed and approved by our Customer Support team before returning for refund, credit, or exchange.&#xA0;Please <a href="https://neuw-denim-help-center.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact us</a> as soon as possible to report any issues with your product so we can assess and advise further. Just make sure to also &#xA0;include your order number so we can look into this quickly for you.&#xA0;

Faulty / damaged items must be assessed and approved by our Customer Support team before returning for refund, credit, or exchange. Please contact us as soon as possible to report any issues with your product so we can assess and advise further. Just

My items are faulty/incorrect

Returns & Exchanges

What delivery options do you offer?

Do I have to pay international customs/duties?

How do I track my order?

I didn’t receive a confirmation/shipment email

What is Click & Collect?

How do I place a Click & Collect order?

How will I know when my Click & Collect order is ready to collect?

Which stores offer Click & Collect?

What happens if I can’t collect my order?

Why is my nearest store not shown as a pickup location?

Uber Direct - Same Day Delivery

Can I cancel or change my order?

What do I do if an item is missing from my order?

Why haven’t I received my order?

Can I have my order delivered to my work address?

Do you ship internationally?

Order & Delivery Status

What is your returns policy?

How do I return my order?

Free Exchanges

Do I have to pay for return shipping?

Why can’t I generate a return label online?

Can I return sale items?

Can I return an online order in-store?

Where can I find my order number?

I paid with Afterpay. Can I still get a refund?

Can I return an item purchased in-store store online?

When will I receive my refund/exchange?

I purchased an item at full price and now it has gone on sale; can I still get a refund or exchange?

How do I package and send my return?

How do I know if you've received my return?

What if I received my item as a gift?

Can I return my order purchased from another retailer?

What payment methods do you accept?

How do I apply a store credit?

How do I enter a promotional code?

How long is my store credit valid for?

How do I purchase a gift card for your store?

What is Afterpay & how do I use it?

Payments & Promotions

My size is sold out, how can I make sure I don’t miss out when it comes back?

What does ‘Coming Soon’ mean?

How do I know what size to select?

How do I know which leg length option is best for me?

How do I check stock available at my local store?

Are all products online available in-store?

The item I want is sold out – will it be restocked?

Product & Sizing

Product Reviews Terms and Conditions

Terms and Conditions

My items are faulty/incorrectUpdated 11 days ago